If you purchased your ticket online, you may perform a self-service refund up to one hour before showtime. Please allow about 10 minutes after your online ticket purchase for the refund option to appear in your purchase history.
On the My Account page, scroll down to My Movie History and select the showtime you would like to refund.
If you are not an ArcLight Member:
Click the “View/Cancel Tickets” link at the bottom of your confirmation email.
Re-enter in your payment info, then click Submit to process the refund. Note that refunds will only be provided via the payment method(s) used to make the original purchase.
If you used a gift card, the value of your ticket purchase will be refunded to your credit card.
Voucher replacement can only be done when processing refunds in-person at an ArcLight Cinemas location.
In-person:
You can receive a full refund on your ticket at any point up to one hour before show time by visiting the box office at the ArcLight Cinemas location listed on your ticket.
If you applied a gift card or voucher as part of your original purchase, you will receive a replacement voucher as a refund and no cash will be provided. Voucher replacement can only be done in-theater.
Refunding only part of your ticket order
Partial refunds can only be processed at the theater up to an hour before the listed showtime. After that time, the theater will not be able to process a full refund, but will compensate you with a voucher that can be used at your convenience.
Alternatively, you can perform a self-service refund of your entire order online and then repurchase the correct number of tickets.
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